CEO Justin Catlett and VP of Sales Ray Napoletano will highlight lessons from years of Metaswitch deployments and explore strategies for growth with cloud-native CX
SCOTTSDALE, Ariz., Sept. 19, 2025 /PRNewswire/ — Reinvent Telecom, a provider of wholesale unified communications, collaboration and contact center solutions, today announced that two Reinvent executives — Justin Catlett, CEO, and Ray Napoletano, Vice President of Sales, for Saddleback Communications, Reinvent’s parent company — will be featured speakers at Alianza Navigate 25, September 21-24 in Salt Lake City.
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Their participation underscores Reinvent’s deep expertise with Metaswitch and its thought leadership in customer experience (CX) at this first major gathering of Alianza and Metaswitch customers since Alianza’s acquisition of Metaswitch in March 2025.
As one of the largest and longest-standing Metaswitch partners, Reinvent brings unmatched experience helping service providers deploy and scale the platform. Catlett and Napoletano will share insights into how service providers can continue to capitalize on the platform’s flexibility and value, while also highlighting the transformative potential of Alianza’s new Contact Center CX solution to drive differentiation and revenue growth.
“As a longtime Metaswitch partner, Reinvent was built on the idea of helping other providers navigate the same challenges we faced as a service provider,” said Catlett. “Our roots in Saddleback Communications taught us the importance of doing right by our customers and community. That principle guides Reinvent today. We take on the heavy technical lifting, giving our partners platforms, tools and experts so they can focus on growth and delivering value to their customers. With Alianza breathing new life into the Metaswitch platform, we see tremendous opportunity to continue helping service providers be successful.”
“Navigate 25 is about transformation — and for our partners, that transformation starts with CX,” said Napoletano. “Contact Center CX is not just a value-add, it’s a growth engine. It empowers service providers to go beyond dial tone and solve customer problems while driving meaningful revenue in today’s highly competitive market.”
Reinvent Sessions at Alianza Navigate 25
Don’t miss these sessions:
- Real Stories, Real Impact: A Metaswitch Success Story — Justin Catlett, CEO of Saddleback & Reinvent Telecom, will join Jay Weber, Vice President of Sales at Alianza, to discuss Reinvent’s experience with Metaswitch and its ongoing role in modern communications in a session at 4:45-5:10 p.m. on September 21.
- Cloud Compass: Modernizing With Contact Center-as-a-Service — Ray Napoletano, Vice President of Sales at Saddleback, will join Jesse Lee, Vice President of Product Management at Alianza, to introduce Alianza’s Contact Center CX and discuss how providers can modernize and grow with cloud-native CX in a session at 9:40-10:20 a.m. on September 23.
About Reinvent Telecom
Reinvent Telecom, a division of Saddleback Communications, operates a private-label communications platform that empowers its white-label wholesale and co-branded partners to transform their businesses into next-generation cloud-based communications service providers. Reinvent enables its reseller partners to deliver reliable, high-quality Unified Communications as a Service (UCaaS), Conferencing and Collaboration, Contact Center as a Service (CCaaS), Business Messaging, Direct Routing for Microsoft Teams and SIP trunking services. Reinvent’s solutions are all built on proven platforms and backed by Saddleback Communications, a stable, profitable Incumbent Local Exchange Carrier and a wholly-owned enterprise of the Salt River Pima-Maricopa Indian Community (SRPMIC). Reinvent’s powerful turnkey solutions are managed from quote to compensation through its proprietary Reinvent Partner Portal (RPP), enabling its reseller partners to generate revenue quickly and build a successful cloud voice business while keeping full ownership and control of their customers. For more information, visit us at www.reinventtelecom.com.
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SOURCE Reinvent Telecom
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