CRO of Conversational Relationship Platform Intercom Appointed

Conversational Relationship Platform, Intercom, which helps businesses build better customer relationships, has announced the appointment of its first Chief Revenue Officer.

In an announcement on Friday, the platform pronounced Leandra Fishman as its new CRO, who will be leading the sales, success and support teams to foster deeper relationships with customers, as Intercom continues its upmarket trajectory.

Previously the SVP of Sales and Success for SendGrid and Vp of Commercial Sales at Twilio, she joins an expanding leadership team at Intercom, which hired its first Chief Financial Officer and appointed a new CEO last year.

As more businesses look to build relationships with their customers through messenger-based experiences, Intercom has seen an increase in its business momentum and the demand for its platform.

Leandra, who comes with more than 30 years of experience leading large teams and driving growth, will continue to build this momentum with aggressive hiring plans for sales roles across Intercom’s San Francisco, Dublin, London, Chicago and Sydney offices. The company currently has 100 roles open, including within its R&D and marketing teams.

“We’ve seen sustained revenue growth over the past year and are continuing to accelerate our move upmarket, with large, Fortune 500 businesses like Facebook, Amazon and Lyft using Intercom to reach their customers via the channel they use the most—messaging,” said Karen Peacock, Intercom CEO. “Leandra is a fantastic leader to help us continue our momentum and bring Intercom even closer to our customers.”